Learners’ Email Requests: Exploring Cultural, Gender, and Politeness Dynamics

Authors

DOI:

https://doi.org/10.66815/ejecs/2701

Keywords:

Email requests, Gender Cultural dynamics, Politeness strategies, Pragmatic competence, Request strategies

Abstract

In academic settings, communicative competence is a foundation stone of successful interactions as it brings learner’s linguistic and sociocultural awareness into prominence. The current research investigates the request strategies applied by Kurdish EFL learners in their emails to instructors, with an emphasis on gender-based interaction patterns and strategies of politeness. The study employs a mixed method approach to explore 126 authentic email requests gathered from male and female undergraduate learners. The Cross-Cultural Speech Act Realization Project (CCSARP) was adopted to evaluate the emails. This framework was developed by Blum-Kulka et al., highlighting modifiers and levels of directness. The results demonstrate moderate level of pragmatic awareness among students, based on strategies of direct request, particularly among male learners, whereas female students preferred conventionally indirect approaches, signaling a stronger movement towards politeness. The study reveals notable gender-related differences in crafting requests, with female students showing more significant variability in the use of strategies. All of these provide strong justification for the integration of pragmatic instruction in EFL programs intended to foster students’ communicative skills.

Downloads

Download data is not yet available.
👁 Abstract Views: 493📥 PDF Downloads: 119

Author Biographies

Sami Barzani, Tishk International University

is a lecturer at Tishk International University, Faculty of Education, English Language Teaching Department. He obtained his Ph.D. (ELT) from Cyprus International University, TRNC, Turkey. His research interests include pragmatics, second language acquisition, error analysis, intercultural communication, sociolinguistics, and teaching English through literature. His scholarly works have appeared in several reputable international journals.

Rawand Sabah Ahmad, Tishk International University

is a lecturer of English language and linguistics at Tishk International University. He obtained his M.A. degree from Suleymania University and his Ph.D. from Soran University. He specializes in stylistics and currently teaches undergraduate courses in Iraqi Kurdistan. Additionally, he teaches linguistics and translation. His research interests include discourse analysis and the application of stylistic techniques in language teaching.

Fouad Rashid Omar, Knowledge University

is a Lecturer at Knowledge University, College of Education, English Language Teaching Department. His research interests center on Second Language Acquisition, Applied Linguistics, Pragmatics, Psycholinguistics, Sociolinguistics, and Language Learning and Teaching.

References

Abidin, Z. (2024). Gendered communication styles: A cross-cultural analysis of language and power. Journal of Gender, Power, and Social Transformation, 1(2), 12-18.

Akinwande, A. E., & Egbetola, O. T. (2026). Digital connectivity as a predictor of cultural awareness and cross-cultural communication skills among pre-service teachers in a globalised world in Oyo State. Asia Pacific Journal of Education and Society, 14(1), Article 11. https://doi.org/10.20897/apjes/18721 DOI: https://doi.org/10.20897/apjes/18721

Austin, J. L. (1962). How to do things with words. Oxford University Press.

Barzani, S. H. H. (2023). Production of advice speech act by non-native speakers of English: The case of Kurdish EFL learners. Arab World English Journal, 14(4) 66-79. https://dx.doi.org/10.24093/awej/vol14no4.4 DOI: https://doi.org/10.24093/awej/vol14no4.4

Biesenbach-Lucas, S. (2007). Students writing e-mails to faculty: An examination of e-politeness among native and non-native speakers of English. Language Learning & Technology, 11(2), 59-81. https://doi.org/10.64152/10125/44104 DOI: https://doi.org/10.64152/10125/44104

Blum-Kulka, S. (1987). Indirectness and politeness in requests: same or different? Journal of Pragmatics, 11(2), 131-146. https://doi.org/10.1016/0378-2166(87)90192-5 DOI: https://doi.org/10.1016/0378-2166(87)90192-5

Brown, P., & Levinson, S. C. (1987). Politeness: Some universals in language usage. Cambridge University Press. DOI: https://doi.org/10.1017/CBO9780511813085

Butler, J. (1990). Gender Trouble: Feminism and the Subversion of Identity. Routledge.

Cameron, D. (2005). Relativity and its discontents: Language, gender and pragmatics. Intercultural Pragmatics, 2(3), 321-334. https://doi.org/10.1515/iprg.2005.2.3.321 DOI: https://doi.org/10.1515/iprg.2005.2.3.321

Chen, C. F. E. (2001). Making e-mail requests to professors: Taiwanese vs. American students. Issues in Applied Linguistics, 12(1), 18-35.

Council of Europe. (2020). Common European framework of reference for languages: Companion volume. Strasbourg: Council of Europe Publishing.

Daiman, A. I., Ajideh, P., & Nourdad, N. (2024). Importance of culture teaching in Kurdish EFL classroom. Journal of International Crisis and Risk Communication Research, 7(7), 1966-1979. DOI: https://doi.org/10.63278/jicrcr.vi.2662

Desilla, L. (2024). Translation and pragmatics: Theories and applications. Routledge. https://doi.org/10.4324/9781003213178 DOI: https://doi.org/10.4324/9781003213178

Dinç Altun, N. (2021). “I need you to send me the homework please”: An analysis of adult ESL Learners’ requestive emails o faculty. [Master's thesis, Middle East Technical University].

Duthler, K. W. (2017). The politeness of requests made via email and voicemail: Support for the hyper personal model. Journal of Computer-Mediated Communication, 11(2), 500-521. https://doi.org/10.1111/j.1083-6101.2006.00024.x DOI: https://doi.org/10.1111/j.1083-6101.2006.00024.x

Economidou-Kogetsidis, M. (2011). “Please answer me as soon as possible”: Pragmatic failure in non-native speakers’ e-mail requests to faculty. Journal of Pragmatics, 43(13), 3193-3215. https://doi.org/10.1016/j.pragma.2011.06.006 DOI: https://doi.org/10.1016/j.pragma.2011.06.006

Economidou-Kogetsidis, M. (2018). “Mr. Paul, please inform me accordingly”: Address forms, directness and degree of imposition in L2 emails. Pragmatics, 28(4), 489-516. https://doi.org/10.1075/prag.17025.eco DOI: https://doi.org/10.1075/prag.17025.eco

Economidou-Kogetsidis, M., Halenko, N., & Savić, M. (2021). Email pragmatics and second language learners. John Benjamins Publishing Company. DOI: https://doi.org/10.1075/pbns.328

Fahrurrozi, M. R. (2015). A pragmatic analysis of speech act of requests expressed by the characters in office space. LITERA, 14(2), 207–214.

Félix-Brasdefer, J. C. (2008). Politeness in Mexico and the United States: A contrastive study of the realization and perception of refusals. John Benjamins Publishing Company. DOI: https://doi.org/10.1075/pbns.171

Gilmore, A. (2007). Authentic materials and authenticity in foreign language learning. Language Teaching, 40(2), 97-118. http://dx.doi.org/10.1017/S0261444807004144 DOI: https://doi.org/10.1017/S0261444807004144

Goffman, E. (1967). Interaction ritual: Essays on face-to-face behavior. Pantheon Books.

Grami, Sh., & Chalak, A. (2020). Discourse of requests: (im)politeness strategies in virtual vs. actual life of Iranian EFL learners. Journal of Language and Discourse Practice, 1(2), 45-60.

Guo, J., & Dong, X. (2025). The Cambridge handbook of intercultural pragmatics. The Social Science Journal, 62(1), 253–256. https://doi.org/10.1080/03623319.2023.2213498 DOI: https://doi.org/10.1080/03623319.2023.2213498

Hartford, B. S., & Bardovi-Harlig, K. (1996). “At your earliest convenience:” A study of written student requests to faculty. Pragmatics and Language Learning, 7(143), 55-69.

Herring, S. C. (2003). Gender and power in on-line communication. In J. Holmes & M. Meyerhoff (Eds.), The handbook of language and gender (pp. 202–228). Blackwell Publishing. https://doi.org/10.1002/9780470756942.ch9 DOI: https://doi.org/10.1002/9780470756942.ch9

Hofstede, G. (2001). Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). SAGE Publications.

Holmes, J. (1995). Women, men and politeness. Longman.

Holmes, J., & Stubbe, M. (2003). Power and politeness in the workplace: A sociolinguistic analysis of talk at work. Routledge.

Hussein, N., & Albakri, I. (2019). The importance of the speech act of request in the Iraqi EFL classroom. International Journal of English Research, 5(2), 2455-2186.

Ishihara, N. (2020). Teaching the pragmatics of English as an international language: Practitioners’ perspectives informing language teacher development. In Pragmatics pedagogy in English as an international language. Routledge. DOI: https://doi.org/10.4324/9781003097303-9

Izadi, A. (2022). Intercultural politeness and impoliteness: A case of Iranian students with Malaysian professors. Journal of Research in Applied Linguistics, 13(2), 33-43. https://doi.org/10.22055/RALS.2022.17801

Jalilifar, A. (2009). Request strategies: Cross-sectional study of Iranian EFL learners and Australian native speakers. English language teaching, 2(1), 46-61. https://doi.org/10.5539/elt.v2n1p46 DOI: https://doi.org/10.5539/elt.v2n1p46

Jamal, N. H. (2022). Politeness strategies in request e-mails of Iraqi undergraduate student. Journal of Al-Frahids Arts, 14(49), 537-548. DOI: https://doi.org/10.51990/jaa.14.49.3.27

Kasper, G., & Schmidt, K. (1996). Developmental issues in interlanguage pragmatics. Studies in Second Language Acquisition, 18(2), 149-169. https://doi.org/10.1017/S0272263100014868 DOI: https://doi.org/10.1017/S0272263100014868

Kelley, D. (2020). The Person Within the Mask: Mask-Wearing, Identity, and Communication. American Journal of Qualitative Research, 4(3), 111-130. https://doi.org/10.29333/ajqr/8712 DOI: https://doi.org/10.29333/ajqr/8712

Kim, D. H., Yoon, H. B., Yoo, D. M., Lee, S. M., Jun, H. Y., Kim, S. J., Shin, J. S., Lee, S., & Yim, J. J. (2016). Etiquette for medical students’ email communication with faculty members: A single-institution study. BMC Medical Education, 16(129), 1-11. https://doi.org/10.1186/s12909-016-0628-y DOI: https://doi.org/10.1186/s12909-016-0628-y

Lakoff, R. (1975). Language and woman’s place. Harper & Row.

Lapierre, N. (2020). Workplace requests: A critical literature review. Horizontes, 38(1), 1-26. https://doi.org/10.24933/horizontes.v38i1.908 DOI: https://doi.org/10.24933/horizontes.v38i1.908

López-Serrano, S. (2025). Integrating L2 pragmatics into the curriculum: design, implementation, and EFL students’ and teachers’ perceptions of a self-access web-based module on email requests to faculty. Revista De Lingüística Y Lenguas Aplicadas, 20, 56–71. https://doi.org/10.4995/rlyla.2025.22488 DOI: https://doi.org/10.4995/rlyla.2025.22488

Matsumoto, Y. (1988). Reexamination of the universality of face: Politeness theory and sociolinguistic reality. Journal of Pragmatics, 12(4), 403-426. https://doi.org/10.1016/0378-2166(88)90003-3 DOI: https://doi.org/10.1016/0378-2166(88)90003-3

Mills, S. (2003). Gender and Politeness. Cambridge University Press. https://doi.org/10.1017/CBO9780511615238 DOI: https://doi.org/10.1017/CBO9780511615238

Najeeb, Z. M., Maros, M., & Mohd Nor, N. F. (2012). Politeness in e-mails of Arab students in Malaysia. GEMA Online Journal of Language Studies, 12(1), 125-144.

Özcan, E. N. (2024). Politeness perception of university students and lecturers in email requests: A comparison study. Focus on ELT Journal, 6(2), 1–13. https://doi.org/10.14744/felt.2024.6.2.1 DOI: https://doi.org/10.14744/felt.2024.6.2.1

Qin, W., Jia, R., & Ren, W. (2024). Pragmatic competence in an email writing task: Influences of situation, L1 background, and L2 proficiency. Written Communication, 41(4), 726–755. https://doi.org/10.1177/07410883241263543 DOI: https://doi.org/10.1177/07410883241263543

Rahmani, E., Rahmany, R., & Sadeghi, B. (2014). Politeness strategies and politeness markers in email-request sent by Iranian EFL learners to professors. International Journal of Language Learning and Applied Linguistics World, 5(1), 183-197.

Raisovna Sagitova, R., Albertovna Shakirova, A., Afraimovna Gizyatova, L., & Rafael’yevna Khanipova, R. (2023). Developing cross-cultural foreign language communication via mobile technologies: Podcasting. Journal of Research in Applied Linguistics, 14(3), 16-20. https://doi.org/10.22055/rals.2023.19377

Salah, S. M., & Othamn, A. R. (2024). Speech act theory: The philosophical controversy. Koya University Journal of Humanities and Social Sciences, 7(1), 532-541. https://doi.org/10.14500/kujhss.v7n1y2024.pp532-541 DOI: https://doi.org/10.14500/kujhss.v7n1y2024.pp532-541

Saud, W. I. (2024). Speech act of request: A contrastive study between EFL and ESL undergraduate students. Journal of the College of Languages (JCL) (50), 33-58. https://doi.org/10.36586/jcl.2.2024.0.50.0033 DOI: https://doi.org/10.36586/jcl.2.2024.0.50.0033

Searle, J. R. (1968). Austin on locutionary and illocutionary acts. The Philosophical Review, 77(4), 405–424. https://doi.org/10.2307/2183008 DOI: https://doi.org/10.2307/2183008

Searle, J. R. (1969). Speech acts: An essay in the philosophy of language. Cambridge University Press. DOI: https://doi.org/10.1017/CBO9781139173438

Shim, Y. S. (2013). International faculty perceptions of requestive emails by Korean university students. Multimedia-Assisted Language Learning, 16(4), 111-131. http://doi.org/10.15702/mall.2013.16.4.111 DOI: https://doi.org/10.15702/mall.2013.16.4.111

Shoshana Blum-Kulka, Juliane House, & Gabriele Kasper. (1989). Investigating cross-cultural pragmatics: An introductory overview. In Blum-Kulka, J. House, & G. Kasper (Eds.), Cross-cultural pragmatics: Requests and apologies (pp. 1–34). Ablex Publishing Corporation.

Sulistyani, S. (2017). The power of directive speech acts in EFL classroom interaction. Proceedings of the International Conference on English Language Teaching (ICONELT 2017), 16–20. https://doi.org/10.2991/iconelt-17.2018.4 DOI: https://doi.org/10.2991/iconelt-17.2018.4

Taguchi, N. (2011). Rater variation in the assessment of speech acts. Pragmatics, 21(3), 453-471. https://doi.org/10.1075/prag.21.3.08tag DOI: https://doi.org/10.1075/prag.21.3.08tag

Tannen, D. (1990). You just don’t understand: Women and men in conversation. William Morrow.

Thatcher, B. (2007). Website analysis across cultures: An inquiry into intercultural values and web site design. In Linguistic and cultural online communication issues in the global age. IGI Global Scientific Publishing. DOI: https://doi.org/10.4018/978-1-59904-213-8.ch009

Wierzbicka, A. (1991). Cross-cultural pragmatics: The semantics of human interaction. Mouton de Gruyter. DOI: https://doi.org/10.1515/9783112329764

Yassin, A. A., & Abdul Razak, N. A. (2018). Request strategies: A contrastive study between Yemeni EFL and Malay ESL secondary school students in Malaysia. Asian Social Science, 14(12), 29-40. https://doi.org/10.5539/ass.v14n12p29 DOI: https://doi.org/10.5539/ass.v14n12p29

Zavialova, A. (2023). Formulaic language in the acquisition of L2 pragmatic competence in a community-based classroom. TESL-EJ, 27(1), 1-32. https://doi.org/10.55593/ej.27105a2 DOI: https://doi.org/10.55593/ej.27105a2

Zorina, A., & Pomortseva, N. (2023). Identifying the communication challenges of non-English speakers in communicating in English. Journal of Research in Applied Linguistics, 14(3), 109-113. https://doi.org/10.22055/rals.2023.19464

Downloads

Published

2026-07-28

How to Cite

Barzani, S., Ahmad, R. S., & Omar, F. R. (2026). Learners’ Email Requests: Exploring Cultural, Gender, and Politeness Dynamics. Journal of Ethnic and Cultural Studies, 13(4), 208–226. https://doi.org/10.66815/ejecs/2701

Issue

Section

Original Manuscript

Similar Articles

1 2 3 4 5 6 7 8 9 10 > >> 

You may also start an advanced similarity search for this article.