Public Sector Performance and Digital-Governance Effectiveness Predicted by Community Happiness as a Representation of Culture

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The current study focused on community happiness as a representation of Indonesian culture. For that purpose, the influence of work culture and human resource management in public sector institutions for developing and enhancing community happiness was assessed directly using Veenhoven's theory of happiness. In addition, the contingent effectiveness of digital governance and enhancing the valuables influence of work culture and human resource management on public sector performance was examined. The National Agency for Drug and Food Control (NADFC) was used to empirically examine the study's theoretical framework using posts from 691 Facebook, Twitter, and Instagram followers of NADFC. The data were analyzed using SmartPLS 3.3.0. The results revealed the significant direct and indirect impacts of public sector institutions' work culture and human resource management on community happiness via an underlying performance mechanism. Indirect influences were higher than direct ones in creating and enhancing community happiness. These results show the significance of the performance of public sector institutions in bringing happiness to citizens instead of merely having an innovative work culture or best-managed human resources. The results also revealed that digital governance is highly valuable in transmitting the positive influence of work culture and human resource management and enhancing the performance of such institutions.


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Author Biographies

Aldri Frinaldi, Universitas Negeri Padang

Aldri Frinaldi is currently Head of the Department of Public Administrations at Universitas Negeri Padang. He is also a lecturer in Universitas Negeri Padang, West Sumatra. He is well-known and active as a public policy analyst and Head researcher at Policy, Law, and Political Research Centre. He received  Bachelor of Law in Andalas University at 1995 , Magister of Humaniora in Universitas Hassanuddin at 2001, and In 2014, He received Ph.D. from the College of Law, Government and International Studies, University Utara Malaysia.

Nora Eka Putri, Departement Public Administration, Universitas Negeri Padang Center for Policy, Legal and Political Research, Universitas Negeri Padang

Nora Eka Putri, received Bachelor of Political Science in 2007, Magister of Studies Local Politics and Regional Otonomy in 2011 and also received a Doctoral of Development Studies Andalas University, West Sumatra in 2023. She is a lecturer at the Department of Public Administration at Universitas Negeri Padang, West Sumatra. She is well-known and active as a researcher and member of the Policy, Law, and Political Research Centre.

Muhamad Ali Embi, College of Law, Government and International Studies Universiti Utara Malaysia

Muhamad Ali Embi is a Professor at UUM College of Law, Government and International Studies at the University of Utara Malaysia. In 1992, He received Bachelor of Public Administration in University Utara Malaysia, Magister in Public Administration in 1995 at University of Southern California, USA and received Ph.D. in 2004 in Public Administration at the University of Sains Malaysia.


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How to Cite

Frinaldi, A., Putri, N. E., & Embi, M. A. (2023). Public Sector Performance and Digital-Governance Effectiveness Predicted by Community Happiness as a Representation of Culture. Journal of Ethnic and Cultural Studies, 10(2), 90–108.



Original Manuscript
Received 2023-02-04
Accepted 2023-03-27
Published 2023-04-19