Agile Governance, Digital Transformation, and Citizen Satisfaction Moderated by Political Stability in Indonesia’s Socio-Political Landscape

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Agile Governance, Digital Transformation, Inclusive Decision-Making, Political Stability, Public Administration, Citizen-Centric Governance


During contemporary political disruptions, this study comprehensively examines transformative dynamics in public administration in Indonesia. We delve into the complex interplay of agile governance, a responsive and adaptive governance model navigating political uncertainties, and the transformative forces of digital transformation, orchestrating a symphony of technological advancements reshaping the very fabric of governance. Furthermore, the study investigates inclusive decision-making, elucidating the collaborative engagement between citizens and policymakers in shaping governance strategies. The research then centers on the culmination of these dynamics, emphasizing citizen satisfaction as a pivotal metric for assessing the success of governance initiatives. Operating as a moderator, political stability guides the overall effectiveness of governance practices. Following a stratified sampling technique, data were collected from 490 followers of Indonesian public sector social networking sites from July 2023 to November 2023. The findings reveal that agile governance, digital transformation, and inclusive decision-making positively contribute to citizen satisfaction with public services, with political stability moderating these relationships, providing empirical insights into the dynamics of contemporary public administration. The scholarly significance lies in providing empirical insights into the specific context of Indonesia, contributing to the broader discourse on effective governance strategies in the face of political disruptions.


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Author Biographies

Sampara Lukman, Study Program of Regional Government Administration, Institut Pemerintahan Dalam Negeri, Jatinangor, Indonesia

Sampara Lukman is currently a lecturer of Institut Pemerintahan Dalam Negeri, Jatinangor, Indonesia. He Doctoral Degree in Public Administration in 2015 at Universitas Brawijaya Malang, Indonesia. His main research topic in Governance Science and Public Administration.

Azis Hakim, Study Program of Administrative Science, Universitas Krisnadwipayana, Jakarta, Indonesia

Azis Hakim is currently a lecturer and Head of the Master of Administrative Science Study Program at The Universitas Krisnadwipayana Jakarta, Indonesia. He earned a bachelor’s degree from Universitas Trisakti in 2008, Master’s Degree in Public Administration 2010 at Universitas Krisnadwipayana and Doctoral Degree in Management in 2016 at Universitas Negeri Jakarta, Indonesia. His main research topic in Management and Public Administration.


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How to Cite

Lukman, S., & Hakim, A. (2024). Agile Governance, Digital Transformation, and Citizen Satisfaction Moderated by Political Stability in Indonesia’s Socio-Political Landscape . Journal of Ethnic and Cultural Studies, 11(1), 210–228.



Original Manuscript
Received 2024-01-28
Accepted 2024-02-08
Published 2024-02-19