The Governments’ Use of Social Networking Sites (SNS) to Promote Citizens’ Trust During the COVID-19: Perceived Religious Values as a Moderator

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Trust in government, interaction with government representatives on SNS, perceived e-governance effectiveness, perceived government response to COVID-19, perceived religious value


Grounded on the social capital theory, the current study examines the direct and indirect association of perceived government response to COVID-19 and the interaction of government representatives on social networking sites with the Public Trust in Government (PTIG) via perceived e-governance effectiveness as a mediator. Moreover, the interactive effect of Perceived Religious Value with Perceived Government Response to COVID-19 and Interaction of Government Representatives on Social Networking Sites was assessed to enhance public trust in government. Two independent studies were performed, and data were evaluated using SmartPLS 3.0 software. Results revealed the significant direct and indirect impact of Perceived Government Response to COVID-19 and Interaction of Government Representatives on Social Networking Sites on Public Trust in Government via Perceived E-governance Effectiveness as a mediator. The results also supported the moderating role of Perceived Religious Value between the Interaction of Government Representatives on Social Networking Sites and Public Trust in Government. Likewise, the findings supported the interactive effect of Perceived Government Response to COVID-19 with Perceived Religious Value to enhance Public Trust in Government. Key policy insights about the government’s timely and effective response to COVID-19 and Social Networking Sites used to enhance public trust are highlighted.


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Author Biographies

Mansyur Achmad, IPDN

Mansyur Achmad is currently a Head of Doctoral Program and Lecturer in Institute of Home Affairs Governance, Jakarta, Indonesia. He earned a  Bachelor Degree in Veterans University of the Republic of Indonesia, Makassar, South Sulawesi, Indonesia in 1986 majoring in Administration Science, Master Degree in Development Administration at Hasanuddin University, Makassar, South Sulawesi, Indonesia in 1996, and Doctoral Degree in Administration Science in 2003 at Padjadjaran University, Bandung, West Java, Indonesia. He is widely regarded as one of the governance and public administration researchers in Indonesia.

Ashariana, UPRI Makassar

Ashariana is currently a Study Program staff and Lecturer at the Faculty of Social and Political Sciences, Warriors University of the Republic of Indonesia, Makassar, Indonesia. She earned her Bachelor Degree in Veterans University of the Republic of Indonesia, Makassar, Indonesia in 1986 majoring in Administration Science, Master Degree in Development Administration at Hasanuddin University, Makassar, Indonesia in 2001, and Doctoral Degree in Public Administration in 2017 at Padjadjaran University, Bandung, Indonesia. She is widely regarded as one of the public administration researchers in Indonesia

Nurkadarwati, Universitas Pejuang RI Makassar

Nurkardawati is currently a lecturer at the Faculty of Social and Political Sciences, Warriors University of the Republic of Indonesia, Makassar, Indonesia. She earned her Bachelor Degree at the Veterans University of the Republic of Indonesia in 1996 majoring in State Administration and Master Degree majoring in Administrative Science at Padjadjaran University in Bandung in 2003. She is currently active in conducting research related to public administration.


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How to Cite

Achmad, M., Ashariana, & Nurkadarwati. (2022). The Governments’ Use of Social Networking Sites (SNS) to Promote Citizens’ Trust During the COVID-19: Perceived Religious Values as a Moderator. Journal of Ethnic and Cultural Studies, 9(4), 156–186.



Original Manuscript
Received 2022-09-18
Accepted 2022-11-28
Published 2022-11-30